What owners say after working with us
The most useful feedback we receive is specific and honest. These are accounts from owners who chose to engage with Halvard — what they were dealing with, how the sessions went, and what changed afterwards.
Back to HomeYears of practice
Owner engagements
Average session rating
Industry sectors
In their own words
Ahmad Hariz
F&B Owner · Petaling Jaya
I did the Check-In because someone told me it was worth a try. Ended up being the most useful 90 minutes I'd spent on the business in a long time. The written note after was more specific than I expected — it actually named the three things I kept avoiding. I've since started the Roadmap Advisory.
April 2025 · Check-In
Nurul Rashidah
Retail Owner · Bangsar
The Roadmap Advisory took me from feeling like I was managing in circles to having a written plan I could actually explain to my staff. I'll be honest — the first session was a bit uncomfortable because it surfaced things I'd been pushing aside. But by session three we were past all that and working on what to do about it.
May 2025 · Roadmap Advisory
Lim Khai Shen
Print Business · Subang Jaya
What I valued was that they didn't pretend to know my industry better than I do. They asked the right questions instead. By the end of the engagement I had a one-page operations outline I still refer to every Monday morning. That alone was worth more than the fee.
March 2025 · Development Programme
Siti Charizah
Tutoring Centre · Cheras
I was hesitant because I'd tried advisory work before and found it too abstract. Halvard was different — they asked me to describe a normal Tuesday and worked from there. The Check-In note had concrete points that I could act on the following week. Small things, but practical ones.
May 2025 · Check-In
Rajan Krishnan
Logistics Firm · Shah Alam
I chose the Development Programme after trying the Check-In first. Over about four months we rebuilt how I delegate work and how I track whether things are actually being done. There's more follow-through in my team now than before — partly because I myself am clearer about what I expect.
April 2025 · Development Programme
Faridah Zainudin
Beauty Products · Ampang
Straightforward process. I sent a brief summary of my business before the session, we met for 90 minutes, and I had a written note by the next evening. Nothing surprising about the format — it just worked. The session note helped me explain to my husband why we needed to change our pricing structure.
March 2025 · Check-In
How engagements played out
Retail owner, PJ — Roadmap Advisory
Challenge
Owner was managing three part-time staff with no clear handover process. The same questions came up repeatedly and the owner couldn't step back even for a day without things falling apart.
What we did
Four sessions focused on role clarity, a basic daily operations checklist, and how to hold brief weekly check-ins with staff. We built templates together during sessions rather than presenting them pre-made.
Outcome
By session four the owner had taken two days fully offline without the business stalling. Staff reported fewer "wait for the boss" moments. Operations checklist was still in use 3 months later.
"The checklist sounds basic, but we didn't have one before. That was the honest gap — not strategy, just a written process for ordinary days."
Services firm owner, KL — Development Programme
Challenge
Established practice with 8 staff members. Revenue was flat for two years. Owner suspected the problem was pricing but couldn't see clearly enough to make the change without feeling it would damage client relationships.
What we did
Programme sessions covered service packaging, client segmentation, and how to communicate pricing changes without losing trust. We worked through the numbers together across three sessions and modelled different scenarios.
Outcome
Owner repriced two service tiers within 2 months of the programme ending. Of 12 affected clients, 10 continued. Revenue increased approximately 18% in the following quarter. One client who left was not the type of client the owner wanted to retain anyway.
"I needed to see the numbers clearly before I could act. Having someone sit with me to work through them made the difference."
F&B operator, Klang Valley — Check-In
Challenge
Owner of two food stalls considering whether to open a third. Was unsure if the current operations could sustain expansion or whether existing problems would simply multiply.
What we did
Single Check-In session reviewing current operations. Found that two specific workflow gaps — supplier communication and end-of-day stock count — were generating a disproportionate amount of problems. Expansion question was deprioritised in favour of fixing the base.
Outcome
Owner deferred the third location by six months and spent that time stabilising the two existing ones. Six months later, described the deferral as the best business decision made in the past year.
"I came in wanting to expand. I left knowing I wasn't ready yet. That honesty was what I was actually paying for."
Reach out directly
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Phone
+60 3-2287 5419 -
Email
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Office
No. 8-3, Jalan Telawi 3,
Bangsar Baru, 59100 Kuala Lumpur -
Office Hours
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM
Professional affiliations
SME Corp Malaysia Registered Consultant
Registered since 2021
MIM Associate Member
Malaysian Institute of Management
MDEC SME Digitalisation Partner
Collaboration from 2023
Bangsar Business Association Member
Active since 2020
Add your own experience to this list
The introductory call is free and takes about 20 minutes. From there, you'll have enough to decide whether to start with a Check-In or ask more questions first.
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