Privacy Policy
Last updated: 12 May 2025
Halvard ("we", "us", "our") is committed to handling your personal information responsibly. This policy explains what data we collect when you use our website at {{DOMAIN}} or engage our SME advisory services, how we use it, and what rights you have regarding your information.
This policy applies to individuals who contact us through our website, request information about our services, or enter into an advisory engagement with us. By using our website or services, you acknowledge that you have read this policy.
1. Information We Collect
We collect the following types of personal information:
- Contact information: name, email address, phone number — collected when you complete our enquiry form or contact us directly.
- Business information: details about your business that you share during advisory sessions or in preparation for sessions.
- Usage data: pages visited, time spent, browser type — collected automatically via cookies and analytics tools when you browse our website.
- Communication records: email correspondence and session notes created during advisory engagements.
Retention: Contact enquiry data is kept for 12 months. Advisory session records and documents are retained for 3 years following the end of the engagement. We delete data sooner upon request where we have no legal obligation to retain it.
2. How We Use Your Information
- Responding to your enquiries and scheduling introductory calls
- Delivering advisory sessions and producing written outputs for your engagement
- Sending session notes, documents, and follow-up communications related to your engagement
- Maintaining internal records for quality and compliance purposes
- Improving our website and service based on aggregated, anonymised usage data
We do not sell your personal data to third parties. We do not use your business information shared during sessions for any purpose other than delivering your engagement. We may contact previous clients with relevant updates about our services, but you may opt out of this at any time by contacting us.
Third-party services: We use Google Analytics to understand website usage (anonymised). Our email is hosted through a third-party provider. Session video calls may be conducted via third-party platforms (Google Meet, Zoom) subject to their respective privacy policies.
3. Data Security
We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. These include:
- HTTPS encryption on our website
- Password-protected systems and limited internal access to client records
- Secure deletion of data that is no longer needed
- Staff awareness of confidentiality obligations
In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals promptly and inform the relevant authority as required under Malaysian law.
4. Cookies
Our website uses cookies to understand how it is used and to improve your experience. Essential cookies are required for the site to function. Analytics and preference cookies are optional and require your consent. For full details on what cookies we use and how to manage them, see our Cookie Policy.
5. Your Rights
Under the Malaysian Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw your consent to processing at any time
- Request erasure of your data (subject to legal retention requirements)
- Object to processing based on legitimate interests
To exercise any of these rights, email us at privacy@{{DOMAIN}}. We will respond within 21 days. If you are not satisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.
6. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly before sharing personal information with them.
7. Children's Privacy
Our services are intended for business owners aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that data from a minor has been submitted, we will delete it promptly.
8. Policy Updates
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to check back periodically. Continued use of our website following an update constitutes acceptance of the revised policy.
9. Contact for Privacy Matters
For questions, data requests, or concerns regarding this policy, please contact:
Halvard
No. 8-3, Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur
Email: privacy@{{DOMAIN}}
Phone: +60 3-2287 5419